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Troubleshooting Touchscreen Response with the Wrench Tool

 

1. Introduction to the Wrench Tool 0:01

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  • The wrench tool can be enabled remotely by your Customer Success Manager.

 

2. Purpose of the Wrench Tool 0:08

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  • The wrench tool helps wake up your screen if the touchscreen layer disconnects or stops responding.

  • Think of it as a quick refresh for your device's touch layer.

 

3. When to Use the Wrench Tool 0:19

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  • If you notice your screen isn't responding to your stylus, it's time to use the wrench tool.

 

4. How to Use the Wrench Tool 0:28

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  • Click on the wrench icon using your mouse or finger.

  • After clicking, your touchscreen should be responsive again.